Refund Policy

Returns

Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, we do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. 

In the event that FSL International Limited, at its discretion unless the Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, agrees to accept the return for credit of unwanted products, the goods must be returned with our prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition All goods returned in these circumstances (except where the Consumer Protection Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply. Please ensure that the product(s) you have purchased are to your specification prior to breaking the manufacturers seals. This will avoid disappointment and the product(s) being rejected, should you wish to return them. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@industrialsupplies-uk.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return postage of good is solely responsibility of customer and customer will pay return postage and organize the return.
You can always contact us for any return question at     sales@industrialsupplies-uk.co.uk.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All items must be returned in the original packaging. If merchandise is defective or if you have received the wrong item, FSL International Limited will either immediately replace the item or issue a credit or refund within a few days once the merchandise has been returned to them.

Product Advice & Recommendation

Please note since we have not physically seen your actual application or visited your premises therefore we do not accept liability for any advice or recommendation. It is customers responsibility to ensure product we recommend is suitable for their application prior to purchase and no liability is accepted for any advice or recommendation given by our sales team.

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